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Support

Effective 18 August 2026Last updated 18 August 2026

Choose the contact that matches your request. Existing customers can also use the support conversation available inside their SONARmetrics workspace.

Contact SONARmetrics

Product and account supportsupport@sonarmetrics.ioBilling and invoicesbilling@sonarmetrics.ioPrivacy and data requestsprivacy@sonarmetrics.ioSecurity reportssecurity@sonarmetrics.ioGeneral and commercial enquiriescontact@sonarmetrics.io

What to include

  • Your SONARmetrics account email and organization name.
  • The affected page, provider, reporting period, and a concise description.
  • Relevant order or job identifiers and screenshots with personal data obscured where possible.

Never email passwords, app secrets, access tokens, MFA or recovery codes, browser cookies, or unredacted payment information. SONARmetrics support will not ask for those credentials.

Provider and merchant support

For a problem inside Shopify, Meta, TikTok, Google, WooCommerce, a fulfillment provider, Slack, or Discord itself, you may also need that provider’s support. SONARmetrics can investigate its own connection and processing but cannot change provider accounts, approvals, rate limits, or platform policy decisions.